All orders are processed upon receipt. It is only possible to cancel an order prior to shipping. If the item has already been shipped from our warehouse, our regular return policies apply.
To help protect you against credit card fraud, we verify the billing and shipping addresses of your credit card with the issuer. If you are using a shipping address that is different than your credit card billing address, please contact your credit card company and request that they add this address as an authorized shipping address on your account. This helps protect you against fraudulent charges by anyone that might attempt to ship items to an address other than those you have authorized.
Our customer service department will make every effort to contact you if we are unable to verify your credit card information. If you have selected an expedited shipping service, we will attempt to contact you immediately. Please provide complete contact information so that we can reach you as soon as possible. We cannot be responsible for delays due to inaccurate credit card information or unauthorized shipping addresses.
Sorry, promotion codes or coupons must be entered at time of checkout. No adjustments can be made after the order is completed online.
Petdiscounters.com is closed for all major holidays. Therefore this will delay processing and delivery of orders placed on business days prior to the actual holiday. If you should place an order at these busy times, please be patient and know that your order will be processed on the next business day. We do not ship on the Friday after Thanksgiving.
The Fine Print
Disclaimer: Petdiscounters.com does not make any claims that the products described and offered for sale on this web site have any specific nutritional, health, or therapeutic benefits. None of these products are intended to take the place of a veterinarian's treatment or advice. Product descriptions are based on claims made by the manufacturer of each item and we act solely as a reseller of the product. We do not manufacture any of the pet products sold on this web site. While we have never had any reports of major problems with any product that we have ever sold, there is always the possibility that a product may not perform in a manner as suggested by the manufacturer. Any damage or liability claims should be taken up with the manufacturer. Please do not hesitate to contact us if you are unhappy with the performance of any product, as we want all of our customers to be satisfied with our service.
We are not responsible for typographical errors. Manufacturers are famous for changing the weights and sizes of their products to cut costs, in which case we will ship the comparable replacement. All measurements and sizes are approximations of the actual product (particularly on natural products like rawhide bones). Sale items are limited to stock on hand. Actual color and/or pattern of product may differ from image. Actual product packaging may differ from those illustrated. Always be sure to read product labeling for correct procedure of proper use.
In the event content on the website contains incorrect information, or a product is listed at an incorrect price, due to typographical errors or error in pricing information, Petdiscounters.com shall have the right to refuse or cancel any orders placed for products listed at the incorrect price. Petdiscounters.com shall also have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Petdiscounters.com shall immediately issue a credit to your credit card account in the amount of the incorrect price.
Order Acceptance Policy
Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Petdiscounters.com reserves the right at any time after receipt of your order to accept or decline your order for any reason. Petdiscounters.com reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. We may require additional verifications or information before accepting any order.
Our website provides you with the opportunity to "see" what you are buying. You should be aware, however that the colors shown may not be exact. Manufacturer design revisions and color variations may exist. Prices, products, availability and offers are subject to change without notice. Petdiscounters.com is not responsible for graphical display or typographical errors.